Improving Arizona Home Performance

By adopting HPXML, APS was able to manage its home performance program more efficiently and transparently. More efficient processes and better contractor and customer engagement led to an all-around more successful program for its 4,000 customers.

Since launching the Arizona Home Performance with ENERGY STAR® program in March 2010, electric utility Arizona Public Service (APS) and Arizona’s Home Performance with ENERGY STAR® program sponsor, FSL Home Energy Solutions (FSL) have focused on continuous improvements designed to elevate customer and contractor experience while boosting program cost-effectiveness.

APS and FSL implemented a number of strategies to improve its home performance program, including the adoption of two industry standards, HPXML and the Department of Energy's Standard Work Specifications (SWS). These standards allowed APS to leverage industry expertise to improve program and contractor performance.

By adopting HPXML and SWS, Arizona Home Performance with ENERGY STAR® was able to improve contractor satisfaction, reduce labor costs, and increase the quality of service.

Download the Case Study here.

50% increase in contractor satisfaction 
31% decrease per project in contractor administrative labor
better project quality and consistency 
50% decrease in QA administrative labor